Do you list your telephone number on your website? How about your physical address? Your city? Your country?
I recently did a Google search for a specialist developer in New Zealand. From the results I got, I narrowed it down to about 5-6 websites. I was surprised that two of these sites didn’t list a phone number. The only way of making contact was to email or sometimes only completing a form – not even an email address listed! Another of the sites made no mention of any city or country. They clearly didn’t want to be affiliated with any ‘place’ in the world. I understand that they’re probably trying to encourage international clients, but I wonder if this really gives any credibility.
Now don’t get me wrong. I understand as much as the next person how frustrating it can be to be interrupted by phone calls throughout the day, but isn’t this taking it too far? Certainly at the beginning of a project I’d like for my clients to be able to call me and talk through their ideas or concerns. I would certainly have liked to have a quick conversation with a developer to explain my project and ask about their experience without having to write it all down.
When I send out a proposal, I include a note that says that email is my preferred method of communication, but it isn’t something I would enforce. Where is the customer service?
Do you disagree? I’d love to hear some other views on this issue.